RETURNS & REFUNDS

Returns Eligibility

We accept returns on eligible items within 14 days of delivery.

To qualify, items must be:

• Unused and unaltered
• In pristine, resalable condition
• Returned in original packaging with all accompanying elements

Due to the delicate and personal nature of silk products, certain items may be excluded. Any such exclusions will be clearly noted on the product page.

Initiating a Return

To arrange a return, please contact us at [your email address], including your order number and reason for return. Our team will assist you promptly with care and attention.

Return Shipping

Unless an item is faulty or incorrect, return shipping costs are the responsibility of the customer.

We recommend using a secure, trackable service, as we cannot accept responsibility for items lost or damaged in transit.

Faulty or Incorrect Items

If your order arrives faulty or incorrect, please notify us within 48 hours of delivery.

We will resolve the matter as a priority and offer a replacement or full refund, including delivery costs where applicable.

Refunds

Once your return has been received and inspected, we will confirm the outcome.

Approved refunds are issued to the original payment method within 5–10 business days, depending on your provider.

Exchanges

We do not offer direct exchanges. If you wish to select an alternative item, we invite you to place a new order while returning the original piece.

Late or Missing Refunds

If your refund has not been received within the expected timeframe, please first contact your bank or payment provider.

For further assistance, reach out to us at [your email address].